"basic" | Service Level Agreement

As part of this monthly package, you will receive a response by email within a maximum of 24 hours regarding errors you have reported. Errors in API connections often occur due to changes in the connection requirements of third-party providers such as otto.de , zalando.de , payment service providers or third-party providers such as billbee or Codisto . This monthly package includes the detection and thus identification of errors. Depending on the effort required by errors that occur, we will make you a special offer that always corresponds to the work required to correct errors. This package can be canceled monthly.   

Benefits of this SLA package:

  • Quick identification of errors
  • Competent elimination of errors
  • First point of contact for questions/problems/changes

The delivery time of our services varies greatly. Please contact us to receive specific information about the delivery of your booked service: info@5pm.at

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Choose SLA package: "Basic" SLA

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Our tip

Particularly suitable for companies whose products or services are not suitable for social ads or offline advertising

Our hint

Not suitable for companies or service providers with a small advertising budget who are just starting out and do not want to expand

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